Customer service training offered for business owners, employees

Posted May 14, 2013 at 4:35 pm

Professional speaker, author and service expert, Dee Dee Raap, will showcase the latest and the best practices for building customer loyalty in two service seminars to be held Wednesday, May 22 at the Miller High School theatre.

All businesses in the area are invited to attend. Session one is for owners and managers. Session two is aimed for employees as the primary audience.

Raap is the author of “JourneyWords: 52 Strategies to Achieve Great Service.” She will conduct “Leading to Achieve Great Service” for business owners and managers from 10:30 a.m. to noon. Participants will learn how to use the top three motivating factors to inspire employees to provide great service, and how to use values to deliver their “Service Brand Promise” every day. In addition, Raap will show leaders how she has used social media to build her service platform.

The second session will run from 1:30 to 4 p.m. Participants will discover simple, no-cost ways to meet and exceed customer expectations, and turn service into a tool for building customer retention, referrals and relationships. Participants will learn how to avoid “killer phrases,” solve problems in ways that reduces stress, and how to use the values of service, a positive attitude and communication skills to not only provide great service, but to make their jobs more fun.

LaDonna Wharton, executive director for On Hand Development Corporation, said that it has been a while since Miller has hosted a business training session geared toward customer service. “We are delighted to have Dee Dee come to Miller for this learning opportunity,” Wharton said. “We hope that our local business community, as well as the businesses in our region, will find it beneficial to their business development.”

Raap is being sponsored by the Miller Civic & Commerce Association with support from On Hand Development Corporation and the S.D. Office of Tourism.

Contact Wharton at 605-853-3098 for information and to register.